Policies

A $100 deposit is required at the time of booking. This deposit amount will be counted as a credit off the cost of your treatment if used within 30 days of your initial consultation. You may book using any accepted payment method, including card, cash, check, or a gift card, but please note that appointments cannot be held without a deposit. Payments are required in full at the time of each treatment. We accept most major credit cards, debit cards, checks, cash, and gift certificates. All appointments require a credit card number to be kept on file. Your signature at the bottom of this document confirms your agreement to this policy and gives us permission to store and charge your card in the event of a late cancellation or no-show.

Consultations:

Consultations are required for all new patients and existing patients coming in for a new treatment. Consultation cost is $100

Late Arrivals:

If you are more than 10 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no-show/late cancellation policy.

Cancellations:

All cancellations require a 48-hour notice. Notice can be given by calling the office at 603.783.1087 during business hours of Tuesday–Friday from 9:00 am to 4:30 pm or sending an email to info@thedccm.com. Outside of business hours, you may leave a voicemail or send us an email. Failure to cancel within 48 hours of your scheduled appointment will be considered a late cancellation or appointment no-show and will result in the loss of your $100 appointment deposit plus an additional $400 fee.

Repeat Last Minute Cancellations Or No Shows:

Should you no-show or cancel within the 48-hour period a second time, you may only book an appointment on the day of treatment and will be responsible for the full cost of your treatment at the time of booking. You will lose the full amount of the charge should you no-show or cancel your appointment outside of the 48-hour window.

Promotions And Referrals:

You may not combine any promotions, sales, package pricing, or referrals. You may not roll over any promotions, sales, or package pricing and or referrals. Essentially, what we are saying is you may not “extreme coupon” us.

Cancellation Fees:

What if the cost of your appointment is less than $100? A $100 late cancellation or no-show fee will be charged for all appointments, regardless of the value of the service for which you are scheduled.

Returned Checks & Insufficient Funds:

A $100 fee will be charged for returned checks, and the balance of that day’s services will be charged to your credit card on file. An additional 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Surface Medical Esthetics, Pllc, Dba: DCCM™, without notice. All patients are required to keep a valid credit card number on file. Balances due to insufficient funds, as well as due to late cancellation and no-show fees, will remain on your account, and a 20% charge will be applied to any unpaid balances for every 30 days past due. No further appointments may be scheduled until the balance is paid in full.

Packages:

To receive package pricing, payment must be made at the time of the first treatment or package sale. Package pricing is non-refundable, non-returnable, and non-transferable, and cannot be applied to other treatment areas. Packages expire one year from the date of purchase. Unused services by the expiration date will be forfeited.

Gift Cards:

Gift Cards, including electronic and mobile gift cards, are available in any denomination and do not expire as long as you have the physical gift card or email.

Gratuities:

Gratuities are appreciated on facial services such as HydraFacials, dermaplane facials, etc. It is not expected for you to tip on medical services such as neurotoxin and dermal filler appointments.

Medical Changes:

Please notify us of any medical or health changes at the time of each appointment, so we can safely treat you.

Returns:

All sales are final, non-refundable, non-returnable, and non-transferable. This is non-negotiable.

At Delle Chiaie Cosmetic Medicine, our mission is to uplift and empower every client by combining exceptional treatments with unparalleled education in a welcoming and nurturing environment. We are dedicated to enhancing natural beauty and building confidence through innovative techniques, expert care, and a commitment to delivering an unmatched experience.

White Glove Customer Service:

From the moment you step into our space, every detail of your experience is designed to provide luxury, comfort, and care. Personalized consultations, attentive follow-ups, and seamless communication ensure that you feel valued every step of the way.

Professionalism At Every Touchpoint:

Our team is committed to the highest standards of safety, ethics, and precision. With evidence-based practices and a patient-centered approach, we ensure that you are treated with integrity and excellence throughout your journey.

Continued Learning And Innovation:

We stay at the forefront of aesthetic medicine through ongoing education and training. By integrating cutting-edge techniques and state-of-the-art technologies, we ensure you receive the most advanced and effective treatments available.

Building Trusting Relationships:

Your goals and well-being are at the heart of everything we do. Through transparent communication, realistic expectations, and a compassionate approach, we create a partnership that instills confidence and fosters lasting trust.

At Delle Chiaie Cosmetic Medicine, we aim to set the gold standard in aesthetic medicine by becoming the exemplar of excellence in client care, results, and education.

Exceptional Results:

See the difference through real-life transformations showcased in our client testimonials, before and after galleries, and glowing reviews from patients who trust us with their care.

Educational Leadership:

We empower our clients with knowledge. Whether through in-depth consultations, informational resources, or expert-led events, we are committed to helping you make informed decisions about your treatments.

Industry Recognition:

As leaders in the field, we are proud to maintain certifications, memberships, and accolades that reflect our dedication to advancing aesthetic medicine.

Measurable Standards Of Care:

We uphold the highest standards of safety, client satisfaction, and long-term results, with data-backed metrics that consistently exceed industry benchmarks.

Client-centric Approach:

Our focus on your needs extends beyond your treatment day. Loyalty programs, exclusive benefits, and regular feedback loops ensure that your experience is as fulfilling as the results themselves.